I bought a $2000 mattress from Sleep Country Canada. It was a very big purchase, but I felt confident because they have a 100 Day Money Back Comfort Guarantee, or so I thought!
Our mattress caved in where we sleep and we are sleeping at an angle and falling into the middle of the bed. We called and complained and said we wanted to return or exchange it and they said there was nothing they could do, we were stuck with the bed. I wrote to the head office by e-mail and postal mail and never even received as much as a response from them about my complaint and dissatisfaction with their product.
Now I'm stuck with a $2000 piece of *** and I'll never shop there again. What a horrible experience.