filters
State:
Show
City:
Show
Product:
Show
I bought a mattress for my child and it turned out to be too high. I reported it being the wrong fit less than 24 hours after delivery and sleep country refused to take back the mattress and refund my money. I had to then rather spend more money to get a different...
Read more
1.1
#1386309
do not buy from sleep country, they do not return product at all!! your hard earned money gone!! We didn't even have our mattress 24 hrs called to say can we return they said no website says our policy,problem is i went in store never looked online!! the guy we bought...
Read more
SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, we regret that you are not happy with the product you have purchased with us. We are would like to discuss this with you further. Please give our customer service depar...

#1375534
I had 2 new beds delivered and one came with a broken bed frame. The delivery guys were good about it but said it could take a long time to replace. I called the sales guy who said it would only be a few days and it was OK for me to sleep on the mattress on the floor....
Read more
1.6
I didn't like
  • Customer service or the delivery or the broken product
#1372523
I bought a mattress on August and I had a terrible experience with them. They make mistakes on my transactions to pay by credit card and nobody help me properly to resolve. After few days and a lot of stress they fixed the problem but I never go back to buy anything...
Read more
SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, We are very sorry for the inconvenient and stress that was caused, and thank you for the feedback this does help us know the areas of improvement that can be focused on...

2.3
#1370867
Sleep Country Canada - Poor customer service in the warrenty deptment
Sleep Country Canada - Poor customer service in the warrenty deptment
Sleep Country Canada - Poor customer service in the warrenty deptment
I am a single male.I bought a new mattress in Dec of 2017. The pillow top were I have been sleeping has sagged making it quite uncomfortable to seep. so I have been sleeping on the other side of the bed and now its has done the same thing. I contacted there warranty...
Read more
SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, we are sorry for the inconvenience this has caused. Unfortunately the requirements for whether a mattress can be deemed defective or not come directly from the manufact...

#1364296
My roommate bought a 2500$ adjustable bed 1year ago She's having problems with it.She phone them and they told her to find some one in Berwyn with a pick up and bring it to GP Big promises when she bought it You live out of town no problems We will make sure if...
Read more
SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, we are sorry for this experience. If your roommate would like she can call us at 1-888-736-7647 ext: 33292 or 52141 in order for our team to look into this further. Tha...

#1348661
If you are like me, you spend lots of money aver years on pillows. I went to Sleep Country on Whise Street Moncton. The manager help me . She listen to my needs and showed me some pillows. She looked at the position of my head and neck on the pillow and advised me on...
Read more
4.6
Product
#1337782
Sleep Country Canada - Terrible management of delivery
Sleep Country Canada - Terrible management of delivery
We bought a queen size bed frame and matress, the first delivery, we received a broken bed frame, so we need to rearrange the delivery time again, the second time, call us at 8, and told us the delivery time window will be 9-12, it is hard for us to be there in an hour...
Read more
SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, we very sorry for the delivery issues you've experienced. Can you please call us at 1-888-753-3788 ext: 52141 or 33292 so that we can further look into this? Thank you

1.1
#1336977
Hello Bought a Seally Optimum Guilford mattress from Sleep County Argentia Road outlet. The sales person confirmed the delivery date August 18, which is 10 days after my purchase. Received call from very rude delivery coordinator Time fixed for Delivery on August 18...
Read more
SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, we are sorry to hear about the delivery issues you experienced. Would it be possible to call us at 1-888-753-3788 ext: 52141 or 33292 in order to further inquire into y...

#1334127
from reading the complaints from other people i have an on going saga with the warranty. i have emailed pictures of mattress and frame and the white tag on the mattress. each time when i email them the pictures they asked for and call them they say they didn't receive...
Read more
SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hi, We apologize for the frustration you experienced in submitting a warranty claim and would like to assist. Can you call us at 1-888-753-3788 ext 33292 or 22290 so we can lo...

#1330496