filters
state:
Show
city:
Show
Sleep Country Canada - New Mattress- Stitched seam torn seam but we stained it
Sleep Country Canada - New Mattress- Stitched seam torn seam but we stained it
Bought a matrix 15 days back, had following troubles since then - Severe backache as its plush and we wanted a firm mattress which the shrewd salesman suggested is not good - Since, then we chased this guy to get it exchanged with a firmer one and he said i will have...
Read more
1.1
#1264378
I bought a mattress in 2014 and couple of years later it was sunk in the middle of the mattress, when I called customer service for a repair they said the mattress only 1 year warranty and 5 years pro rated, but when I bought the mattress sales men said it comes with...
Read more
1.0
#1262234
Show

Sleep Country Canada - Worst experience ever - bed bugs on new headboard mattress

bough a new bed and mattress in jan 2018. on the very next day me and my wife started getting rashes , skin allergies. visited doctor but could not find the real reason. then we examined bed and mattress we found so many bed bugs hidden inside the headboard and mattress which was just 3 months old , came fully packed. worst products ever.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1233819
Filed online claim. Ticked the box “yes” there was a stain. Had to rip the bed apart to take pictures. Got asked to take more pictures three times. They sent an inspector to my house two months later, he took one look at the mattress and said it was defective. I get a...
Read more
SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY

Hi,We are sorry to hear about this experience with your warranty and would like to look into this further. Would you be able to call us at 1-888-736-7647 ext 22290 or 33292.Th...

1.0
#1228587
Show

Sleep Country Canada - Bad . They don't stand behind their products

After several months of having bought a king size, the mattress began to slump. The firmness was unequal especially from center to right. Talked to them several times and nothing. One of the so called supervisors even lied in writing about having called me and never had. When I questioned him about it he then said that maybe he was mixed up. SLEEP COUNTRY IS NOT ETHICAL. TIME TO GO
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1225766
Show

Sleep Country Canada - Horrible mattress

15 month old back mattress causing back pain after 3 hours sleeping because it dips then returns to normal after getting up. Sleep country will not honour warranty and exchange mattress. They want a inspection that makes you wait 3 months to be seen as if people want to suffer and live on no sleep so they can scam money
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
Warranty
Website
Product
#1225502
Bought a mattress and platform from West Kelowna store. Was told we have free delivery and set up and removal al packing. They called late afternoon of day before they were to deliver and said they would not deliver to our house. We live 14 km away from the store and...
Read more
1.0
I didn't like
  • False advertising for free delivery
#1219359
i have a 5 year old king bed from sleep country that has been sagging for quite some time requiring turning it at least weekly. I inquired at the local store where I bought it and they gave me a claim # to start a warranty claim. After submitting photos for the fourth...
Read more
Anonymous
Vasilis

Hello, we are sorry the online process did not go smoothly. We would like to take a closer look and see what can be done. Would you be able to call us at 1-888-736-7647 ext 22...

2.5
Product
#1204540
We were at the store on Hespeler road Cambridge Monday(Feb 12) to buy a king mattress and we came across Sealy memory mattress. We decided to go with that. The sale Rep(Austin ) then offered us a deal and finance package. We made a down payment of $800 ( 700 in Debit...
Read more
SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY

Hello, I am very sorry to hear about your experience and I'd love to make it right.can you please call our toll free number and ask to speak to either Vasilis (ext. 33292) or ...

#1190783

Contact Sleep Country Canada

Mailing Address:
Sleep Country Canada
140 Wendell Avenue Unit 1 Canada
North York, ON M9N 3R2
More
Have a new Mattress only a week old sorry not even a week old only three days old and a spring is sticking out the side phone sleep country said he got a problem with the mattress they said hey you bought a floor model so you’re basically screwed that you’ll have to do...
Read more
Anonymous
Anonymous

I’m currently shopping for a new mattress, and after spending the past 3 hrs reading horrifying reviews on different stores in Canada, I’m seriously considering just going wit...

SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY

Hi, I'm sorry to hear that you are disappointed with your purchase.Please call our toll free number and ask to speak to Vasilis (ext.33292) or Michelle (ext.22290)Thank youPen...

Product
#1185642