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Frame came rusted; box spring stained; mattress frozen so they couldn’t move it; didn’t take old mattress; delivery guy unpleasant and asked for five buck... Second delivery fiasco...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, we are very sorry for the overall situation. We would like to collect more information and try to look into this further with you. Is it possible to please call us at 1...

#1451611
Sleep Country Canada - Taken advantage of ...
Sleep Country Canada - Taken advantage of ...
I bought a brand new mattress and after two months traded for another new more expensive mattress. A month later I determined that the first mattress was the lessor of two evils and asked to swap my old mattress back. Low and behold, not one of the previous model...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, Thank you for reaching out and based on the info you have provided we can definitely take a closer look and see what is possible. Unfortunately with the new year we als...

SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, Thank you for reaching out and based on the info you have provided we can definitely take a closer look and see what is possible. Unfortunately with the new year we als...

2.2
#1446024
On the morning of Saturday, December 29, 2018, I visited a Sleep Country store in Regina, Saskatchewan on Rochdale Boulevard. After being helped to find a mattress, I initiated a conversation with Andy (the salesperson) regarding the best final price he could offer me....
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Anonymous
Anonymous

Thank you for looking into this for me. I received a call from someone at another Sleep Country in the city. He apologized for the experience I had at the other store I visite...

SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello and thank you for your feedback. If possible we would like to look into this further and try to assist you as much as possible. We are very sorry your buying experience ...

2.1
#1437985
My mother purchesed a $5000 medical bed mattress from Sleep Country . The off gassing is making her sick and she has to sleep in her own basement to avoid the fumes. The offered only exchange for a mattress made from the same toxic materials. She had asked PRIOR to...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, we are very sorry for this particular situation. While the mattress off-gassing is not toxic we understand that different individuals might have different reactions. We...

1.0
#1436914
We purchased their in house brand of mattresses as it fit within budget. Finding the 100 night sleep attractive we left the store confident we made the right purchase. The mattress arrived and we began our journey. After a month we went into the store to see what we...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, Thank you for your feed back, we are sorry for the overall situation. We can definitely have someone look into this further and see what other comparable choices that m...

1.5
I didn't like
  • Condescending sales staff
#1431522
We purchased a head board from Sleep Country Canada. Within six months of having it the stitching started coming undone. I contacted sleep country and was told to send an email with details. I followed up numerous times. After almost ten months, someone finally got...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, we are sorry for this situation. Most of our headboards-foot-boards have warranties that cover manufacturing defects, such as stitching issues. If possible can you plea...

#1424243
I bought an adjustable bed at the New Westminster store location. The staff when beyond their duties to help me when i had some issues . Seldom in my life have i encountered such amazing and helpful staff.
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, Thank you for taking the time to share your experience, we will be sure to let the team know along with the management so that they are recognized for their outstanding...

4.6
#1413734
We bought our bed at Sleep Country two single extra long Tempur-Pedic Lifestyle Adjustable Bases. Now a few years later one is not working properly. After two months of taking to customer service and twice the delivery guys have been to my home I'm told that when I...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, we apologize for the frustration this situation may have caused you, and would like the opportunity to speak with you to work towards resolving your concerns. Please gi...

1.6
I didn't like
  • Never again sleep country will i buy from you
  • Not being told store policy before i purchased
#1413197
I am writing this , as I had no choice left. A couple months ago, we bought a new queen mattress at Red Deer store, as we are SleepCountry Canada loyal customers for more than 15 years. The sale person was very helpful, and professional , his name is Curtis (or Kurtis,...
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1.8
I didn't like
  • One employe and how he was obnoxious and rude to me
#1404954

Contact Sleep Country Canada

Mailing Address:
Sleep Country Canada
140 Wendell Avenue Unit 1
North York, ON M9N 3R2
Canada
Phone:
(888) 753-3788
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Sleep Country Canada Products and Services

My parents recently bought a mattress at sleep country and have been left more than disappointed. Long story short, salesmen and "customer service extraordinaire" have all either straight up lied or been quite rude and not willing to help resolve the issues. They...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hello, Hello, we would regret to that your parents have not been able to enjoy their new mattress. We would like the opportunity to speak with you directly in hopes of resolvi...

2.3
#1400598