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Hello Bought a Seally Optimum Guilford mattress from Sleep County Argentia Road outlet. The sales person confirmed the delivery date August 18, which is 10 days after my purchase. Received call from very rude delivery coordinator Time fixed for Delivery on August 18...
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#1334127
from reading the complaints from other people i have an on going saga with the warranty. i have emailed pictures of mattress and frame and the white tag on the mattress. each time when i email them the pictures they asked for and call them they say they didn't receive...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hi, We apologize for the frustration you experienced in submitting a warranty claim and would like to assist. Can you call us at 1-888-753-3788 ext 33292 or 22290 so we can lo...

#1330496
WE PURCHASE A KING SIZE MATTRESS FROM SLEEP COUNTRY AND HAVE HAD IT FOR 3YEARS,M THE MATTRESS STARTED TO SAG, WE CONTACTED SLEEPCOUNTRY AND THEY TOLD US WE HAD TO TAKE PICTURES OF MATTRESS AND BOX SPRING AND EMAIL THE PICTURES TO THEM. WE DID THAT AND CLALLED ABOUT A...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hi, We are very sorry about this experience and would like to look into this further so we can assist. Can you give us a call at 1-888-753-3788 ext 22290 or 33292. Thank you

#1330476
I purchased a bed with inclined bedframe in March ... I specifically asked the sales lady if the mattress as it wasn't foam would work with the inclining feature. Her comment was that it works with every mattress. Ironically this was a lie and when the installers came...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hi, We are very sorry to hear about this experience and apologize for the frustration this has caused you. Please feel free to call me at 1-888-753-3780 ext 22290. I look forw...

1.0
#1329597
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Sleep Country Canada - Not good service

Sleep Country Canada - Not good service
Sleep Country Canada - Not good service
Sleep Country Canada - Not good service
I would you are staff dont understand i would complain your staff send me check my bed got tine may be the man come out my place look my bed my bed not drity may be not see good i hope you understand i am not unhappy how you scvice
1.0
Details
Service Scheduling
#1328635
Sleep Country Canada - Lousy mattress and VERY LOUSY customer care service
Sleep Country Canada - Lousy mattress and VERY LOUSY customer care service
Sleep Country Canada - Lousy mattress and VERY LOUSY customer care service
Sleep Country Canada - Lousy mattress and VERY LOUSY customer care service
Sleep Country Canada - Lousy mattress and VERY LOUSY customer care service
Sleep Country Canada - Lousy mattress and VERY LOUSY customer care service
Sleep Country Canada - Lousy mattress and VERY LOUSY customer care service
Sleep Country Canada - Lousy mattress and VERY LOUSY customer care service
We purchased a Serta Perfect Sleeper less than 2 years ago from Sleep Country and it sags badly and has many ridges on it. I contacted customer service MANY TIMES and they finally sent somebody out to measure it. I watched and helped him and he submitted his pics to...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hi,We are sorry to hear about this experience and would love the opportunity to discuss this with you.Can you call us at 1-888-753-3788 ext 52141.Thank you

2.2
I didn't like
  • Very poor customer and warranty service
#1311773
Do not let Sleep Country Canada commercials fool you into thinking that they have warranties available that back up their products, they do not. In the beginning of April of 2018, I telephoned the store where I purchased my mattress to inquire about the warranty as I...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hi,We apologize for the frustration you experienced with your warranty claim and would love the opportunity to discuss this with you and make it right.We will give you a call ...

2.0
#1300285
Sleep Country return policy is garbage. I tried to return a duvet cover hours after purchasing because it ended up being shiny outside the package. Obviously unused, they refused to return or exchange because the package was open. Obviously, they don’t stand behind...
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hi,We are sorry to hear that you are not happy with your recent purchase of a duvet. We would like the opportunity to discuss your concerns with you.Can you please call us at ...

#1299593
Bought 2 Tempurpedic mattresses with adjustable frames. Delivery man made sexually inappropriate comments while I was alone in my bedroom with 2 delivery men. Thought I was going to be raped. I backed out of the room, got them out of the house and made a complaint to...
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1.0
I liked
  • Salesperson
I didn't like
  • Sexually inappropriate delivery man and scam finance company
#1299500
Hate hate hate the beds! U try it in the store get the same bed and it’s like sleeping on concrete. Complained and they say o sleep on it longer it will get better! Ya not! Turn it ! Ya not my husband is heavier than me turned it then slept in a hole ! Ya not good!!
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SERVICECS.SLEEPCOUNTRY
SERVICECS.SLEEPCOUNTRY
Sleep Country Canada Verified Representative

Hi,We are sorry to hear that you are not sleeping comfortably on your new mattress, it does take some time to get used to a new mattress, however we do offer a 100 night comfo...

2.0
#1298783