Sleep Country Canada - Warranty ??? What BS

So I have had problems with a body impression on a very expensive mattress (Simmonds BeuatyRest) almost since I bought the mattress.The store salesperson suggested that I submit a warranty claim.

I followed all the instructions for submitting pictures, but am continuously asked for more pictures. The pictures they ask for would significantly reduce the body impressions/sag that exist in the mattress - clearly they are doing everything they can to nullify the claim. I wanted to use a 8 foot level across the bed showing the very clear and significant difference in height between the centre of the bed, the body of impressions of myself and my partner, and the continuing sag towards the edge of the bed. However, the claims adjuster insists that the level/straightedge touch side to to side thus having to press in at the centre.

This clearly would eliminate the body impression/sag. Without this, they refuse to do any further on my claim. WHAT BS!!

Clearly, there is no intention to honour the warranty or stand by what has and continues to be a very poor product.No wonder people are flocking to online mattress companies!!!!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Delivery Service
Style and Design
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Advertised vs Delivered
Value for money
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Run around on warranty

Reason of review:
Warranty issue
Monetary loss:
Product or service
Review category
Furniture and Decor
review #897519

Author wants to be contacted by the company. Learn more

Had an experience with Sleep Country Canada? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Sleep Country Canada. However, many companies do monitor reviews on our site.

You were reading a complaint about Sleep Country Canada.
Filing a new complaint about